Privacy Policy

Privacy Policy

Letlaunch Ltd

Company Number: 16606562

Registered in England & Wales

Last updated: 9th September 2025

1. Introduction

This Privacy Policy explains how Letlaunch Ltd ("Letlaunch", "we", "us", "our") collects, uses, and protects your personal data when you use our website and services.

We are committed to safeguarding your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect the following personal data:

• Landlords: Name, contact details, property details, payment information.
• Tenants & Guarantors: Name, contact details, employment details, financial history, referencing information.
• Payment data: Processed securely via Stripe (we do not store card details).
• Usage data: IP address, browser type, device information, cookies.

3. How We Use Your Data

We process your personal data to:

• Provide our letting agency services.
• Advertise properties on platforms such as Rightmove.
• Conduct referencing via Canopy Rent.
• Collect and transfer deposits/rents via Stripe and bank transfers.
• Register deposits with the Tenancy Deposit Scheme.
• Comply with legal and regulatory obligations.
• Communicate with you regarding services, payments, and tenancy progress.

4. Sharing Your Data

We share data only where necessary, including with:

• Rightmove (property listings)
• Stripe (payment processing)
• Canopy Rent (referencing checks)
• Tenancy Deposit Scheme (deposit protection)
• Regulators (where required by law, e.g., HMRC, The Property Ombudsman, Money Shield)

We will never sell your data to third parties.

5. Data Retention

We retain personal data only for as long as necessary to fulfil our services and comply with legal obligations. Typically, tenancy-related data is retained for 6 years after the tenancy ends, in line with legal and regulatory requirements.

6. Security

We use appropriate technical and organisational measures to protect your data, including encryption, secure servers, and restricted access.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction or deletion.
• Restrict or object to processing.
• Data portability.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, please contact us at:

📧 [email protected]

📮 Unit 6a, The Village, 17-23 King Street, Reading RG1 2HG

8. Cookies

Our website uses cookies to improve functionality and user experience. You may adjust your browser settings to refuse cookies, but some features may not function correctly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website.